United Airlines was hit with a lawsuit on Friday, with passengers accusing them of charging fees for changing flights, after the airline’s website assured them that there would be no such charge. The complaint, filed in New Jersey federal court, accuses the airline of breach of contract, because they allegedly spring the fees on passengers after they’ve already canceled their flights.
According to the lawsuit, which seeks class action status, John Sacchi and Stephen Simoni were using United.com to cancel flights, and language on the site told them “[n]o change fee will be required” if they put the value of the canceled flight towards another United Airlines flight within one year. However, the complaint alleges, after they “irreversibly cancelled” their flights and tried to put the value towards a new one, they were required to pay a $125 fee to book the new flight. If they didn’t, they claim, the value of the original flight would be lost.
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